PLEASE READ THIS ENTIRE REVIEW: I am a repeat customer of UPSTERIOD. When I say this, I am not just talking about one or two orders. I am truly a repeat customer with many orders. Currently, I have a delivery issue (super long delay). I ordered over a month ago, but still no package delivery. I have a tracking number, but all the tracking shows are «label created» and no movement for over two-weeks. Thus, I assume the package is stuck in customs.
I have created multiple tickets but have not received any customer service response.
Now typically, I would leave a one-star review for service like this. However, UPSTERIOD has come through on all my previous orders. Therefore, I give them the benefit of the doubt in this slow delivery. From other recent reviews posted here, it looks like the majority of the people are currently receiving slow deliveries.
Here is why I give them the Five Star review. On my past orders, for the most part, the orders arrived in a timely manner. My first order was over a month, but the others around 15 days to the United States. Further, UPSTERIOD products are legitimate. Some are a little underdosed, but they are clean and legitimate. Further, UPSTERIOD, has always came through and never scammed me of my money. When paying in crypto, this is always a concern. However, UPSTERIOD has always been legitimate. In this business, it is rare to find a trustworthy source for supplements. Therefore, I leave the 5-Star review.
To the team at UPSTERIOD: please work on your delivery times. It throws off many people's treatment plans or cycles. Also, respond to people when they open a ticket. I know you guys are good. Nevertheless, I am sure you will get it figured out.
Thank you very much for your detailed feedback and for the trust you've placed in us over the years. We're delighted to see that, despite this delay, you continue to place your trust in us for your orders. Your loyalty and feedback are invaluable to us, and we take your comments into account to continuously improve our services.
Regarding customer support, our service has not changed. We have responded to all the tickets you opened. It is possible that our replies were filtered into your spam folder, which explains why you did not receive them. We recommend that you check your spam folder to ensure you haven't missed any of our communications.
Regarding the delivery of your order, we experienced a minor logistical delay that has now been resolved. The package was delivered to your mailbox on Friday the 17th. We would appreciate it if you could confirm that you have received your package.
Once again, thank you for your understanding and for your helpful feedback. We want to emphasize that your loyalty is valuable to us, and we are doing everything we can to ensure a seamless experience.
Please don't hesitate to reach out if you have any further questions or need additional assistance.
Best regards
Team Upsteroid