Unexpected waiting time

I have always ordered from this site and I have never had a problem, except today. It had been maybe two years since I last ordered. I ordered on January 13th, I still haven't received any news about my order and when I try to log in to contact support, it says access denied… what's going on?

Hello,
Thank you for your interest in us.,
Regarding your issue contacting support, it appears to be a technical problem on your end, as we receive customer requests daily. As for this order, it has since been delivered. We hope you can confirm receipt of the package. We invite you to share a photo of it on the website for a chance to win a 10% discount coupon on your next order.
Looking forward to reading your comments,
The Upsteroide team