I placed an order on December 26, as of today, March 3, it is still in preparation. I wrote a ticket and they told me that they were working on it… If they don't have the product, they should send a substitute of equal or higher quality, if they intend to send me something.
Hello,
We are sorry about the situation Mr.
It was a logistical problem that is now solved and your order has already been sent a few days ago. We are waiting for it to arrive at its destination to have the update as well.
I invite you to check your email box for tracking information.
Also hoping for a better note from you once the situation is resolved
Upsteroid