No serious site with no follow-up

Hello, my first order took three months to arrive without receiving anything. The wrong address wasn't corrected by the logistics department. I received a credit note, not a refund. Beware, my second order was paid for, but there was no tracking or shipping number—what a coincidence! What excuse will they come up with next? Avoid this site; no refunds, no order tracking.

Hello,
We understand that your first experience leaves you with doubts about our reliability, but please know that your second order is in good hands and you should receive it soon.
Please know that we respect your opinion and take it into account. Therefore, feel free to share your feedback with us once you receive your order.
The Upsteroide team