The two packages arrived without any problems, thank you. Yes, I was contacted by the Upsteroide team, thank you again. However, one thing you should do is inform the customer when an order is placed and it doesn't ship from the same warehouse. This way, there won't be any misunderstandings upon receiving the products, and the reviews will be more positive.
Sincerely, and thank you for the order…
Hello Jean-Marc,
Thank you for your feedback and rating.
The website already informs you that if you choose products from multiple warehouses, you will receive multiple packages and pay additional delivery charges for the same order.
This information is available in your customer area, as well as on our Helpdesk and FAQ.
We regret that you missed this detail before finalizing your purchase.
Feel free to contact our support team with any questions.
We hope your next shopping experience will be 100% satisfying.
The whole team wishes you an excellent cycle!
Team Upsteroid