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CaptainLVCIA
Only one small downside
I placed an order in October 2024 that was stopped by Swiss customs and I never received it. Fortunately, I had taken out additional insurance that covers this type of damage. We changed the delivery address of course and UP took care of the new order. Same quantities and same products as the order I had placed. I waited almost 3 months, not because of UP, but because of the sender of the products.
I had several contacts with the after-sales service who were very available, who answered all my questions and who overall did a really professional job.
The only small downside is that I gave them a delivery address that I changed to a second, more secure one. I asked them for confirmation for this second address but they still delivered my order to the first address. So the package arrived safely, more than 3 months later and despite this small incident, all's well that ends well. But just be careful to deliver to the right place, especially after confirmation by email. I'm sure that from now on, this kind of small downside will no longer happen, otherwise for the rest, I can only recommend UP.
Hello CaptainLVCIA,
We thank you for this feedback.
We are delighted to hear that you are satisfied with your order.
Unforeseen circumstances can arise, but you can always count on our team to do what is necessary and honor its commitments.
We wish you an excellent cycle.
see you soon !
Team Upsteroid
Alex
Order received quickly 👌🏼
Order received quickly, I recommend 👍🏻
Hello Alex,
Thank you for your comment.
Your satisfaction is also our satisfaction.
We wish you a great cycle and look forward to seeing you again!
Team Upsteroid
Francois
Fast and effective
2nd order with Upsteroide, always very fast with the tracking that allows you to follow the package. The products are of quality, so I recommended them!
Hello Francois,
We thank you for your renewed trust.
Always count on our team to give the best.
Excellent cycle and see you soon!
Team Upsteroid
Larry
I recommend
great site, and incredible price reduction for the quality and authenticity of the products.
I recommend
Hello Larry,
We thank you for your comment.
We are sure you like our site and our offers. We do everything we can to offer the best promotions to our customers.
see you soon !
Team Upsteroid
GG
FEBRUARY 2025
order placed on 21.01/10.02 received on XNUMX/XNUMX, perfect packaging, I recommend the site.
Hello GG,
We thank you for your comment.
Your satisfaction is ours!
see you soon
Team Upsteroid
Yannick
Waiting for info
I ordered my first order, paid on 29/01, it's 05/02 and I have no information... Prepared? Shipped? Nothing... It's not very reassuring.
Hello Yannick,
We thank you for your comment.
Your order is being processed within normal timeframes. As indicated in your customer area, your package is being prepared.
It usually takes 2 business days.
The tracking number is then available and transmitted within 5 days after dispatch on average.
We assure you that everything is in order with your order.
Please feel free to contact our support directly for any questions about its progress. Here is the link to reach them: https://upsteroid.help/
Our team is at your entire disposal.
Team Upsteroid
Rolland
After sales service and quick response
Fast and efficient service, very professional, thank you for the commercial gesture after a small problem with my package.
I recommend 1000%
Hello Rolland,
Thank you for your recommendation.
Our team will always give the best to satisfy you.
Excellent cycle and see you soon!
Team Upsteroid
YASS ACH
Top order
Fast delivery! Super quality products! Highly recommend! And I will reorder instantly! Thanks Team Upsteroide.to
Hello YASS ACH,
Thank you for this positive feedback.
We are delighted to hear that you are satisfied with our products and services.
The whole team wishes you an excellent cycle and will be delighted to see you again.
See you soon
Team Upsteroid
Jeremy
EXCELLENT
Order received!
Customer service team available and attentive.
Looking forward to getting started and recommending.!!
Hello Jerem,
Thank you for your positive feedback!
We are delighted that you were satisfied with your order and that our team was able to meet your expectations.
Please do not hesitate to come back to us for future orders, we will always be there to support you.
See you soon !
Team Upsteroid
Vramm
UP0553764570
Order compliant and responsive customer service.
Oh great!
Hello Vramm,
Thanks for this great comment!
We are glad that you enjoyed your experience with our team.
See you soon for new orders, we look forward to satisfying you again!
Team Upsteroid
ML087
TOP!!!!
It was great and fast!
Hello ML087,
Thank you for your comment.
We are delighted to know that you are satisfied.
See you soon!
Team Upsteroid
Gilda Fraysse
Good
3rd shipping, always all good.
Hello Gilda fraysse,
Thank you for your continued trust!
We're glad to hear that your shipments are always on point. Looking forward to serving you again soon!
Team Upsteroid
Paul
Good product
The choice of products, the advice on use and the different means of payment allow for good customer service.
Good-morning Paul,
Thank you very much for your reply !
We are delighted that you are satisfied with your shopping experience on the site.
See you soon for your next orders, we will always be there for you!
Team Upsteroid
not8natty
Order received intact
Order received complete after 9 days of ordering, this is my second order.
Hello not8natty,
We thank you for your comment, but above all for your renewed trust.
The whole team wishes you a very good cycle.
Sportingly
Team Upsteroid
JLB
perfect and fast delivery
Advice, choice, order and delivery perfect.
Serious site
Thank you
Hello JLB,
Thank you for this positive feedback.
We are delighted to hear that you are satisfied with our services.
The whole team wishes you an excellent cycle and will be delighted to see you again!
Team Upsteroid
Peter
absolutely negative
acquired effecttuato il 03.12.2024 ad oggi 03.01.2025 non ho ancora ricevuto nulla.
The delivery will be closed on 19.12.2024/XNUMX/XNUMX
Good morning Peter,
Please see your comments and understand your concerns.
Still calm, the advice of your pacco does not dovrebbe more ritardare. The vehicle is passing through the vehicle at a time when it is in danger, but the situation is still normal.
Do not hesitate to contact our support when requested.
Sportingly,
Jean Michel
Order arrived safely
Thanks again to UPsteroid. This is my 3rd order and the products are always of very good quality. Always satisfied. I recommend UPsteroid.
Goods.
Hello Jean Michel,
We thank you for your feedback.
We are delighted to hear that you are satisfied with the quality of our products.
Always count on us to give you the best.
Thanks for the recommendation and see you soon!
Team Upsteroid
France 11
perfect and fast delivery
Great, I contacted the service, they gave me good advice and thanks to that I made my choice, I recommend.
Hello France 11,
Thank you for your review.
We are delighted to hear that you are completely satisfied with our services.
Do not hesitate to contact our support for any requests, our team is at your entire disposal.
Sportingly
Team Upsteroid
Seb
Positive command
Order received quickly, impeccable packaging.
I recommend
Hello Seb,
Thank you for your positive feedback!
We are delighted that the speed of our services and the quality of our packaging have met your expectations.
We are very pleased with your recommendation.
We wish you a very good cycle and see you soon for new orders!
Sportingly
Team Upsteroid
ahmad
Hello how are you this is a site their products are original and good I used them and felt that I wish you a good life and thank you
Hello Ahmad,
Thank you so much for your kind words!
We're delighted to hear that you are enjoying our products and that they meet your expectations.
Wishing you all the best in life as well, and we truly appreciate your support.
Take care!
Team Upsteroid
Mike
Perfect order
As usual, products arrive in just 6 days, super serious site. Highly recommended.
Hello Mike,
Thankyou very much for your comment !
We are delighted to see that you are satisfied with the quality of delivery and our services.
Your recommendation is highly appreciated.
see you soon !
Team Upsteroid
yass001
good deal overall
really good stuff and customer service are good too, beside the tracking system that should be revised and response time on the weekend everything else is good (packaging – delivery – product quality – payments method) all good and legitimate.
Hello yass001,
We thank you for your comment as well as these points to improve.
We are delighted to know that you are generally satisfied with your experience.
We wish you a very good cycle and will be delighted to see you again soon.
Sportingly,
Team Upsteroid
Robb
always satisfied with their service, fast delivery and top product, thanks to the team
Hello Robb,
We thank you for your feedback.
Our team will always give you the best.
Excellent cycle and see you soon!
Team Upsteroid
Anto
Perfect deal
Products were shipped in perfect condition and 5stars for support team for anything I needed 💪🏽👌🏽
Hello Anto,
We thank you for your comment, but especially for your support.
Always count on our team to give you the best.
See you soon!
Team Upsteroid
TC
to top
You are super responsive.
Top support
Hello TC,
We thank you for your comment.
We are glad that you liked our efforts.
Always count on our team to give you the best.
Sportingly
Team Upsteroid
Cris
Order place Oct 10/11/24 not received
Still haven't received a $671 order
Hello Cris,
We thank you for your comment.
We understand that the lack of update worries you, the status of your package will be updated once passed a checkpoint.
Your shipment is international and still in transit to its destination, it is for this reason that you have not yet received it.
Our team has already contacted you on this subject and follows the progress of your order closely.
Rest assured, our team will always do the necessary for you to receive your order.
Do not hesitate to reach our support if you have any questions.
Sportingly,
Team Upsteroid
Emanuel
OrderUP1208706738
I received the order, following a stock problem I was contacted to receive another brand I was offered two other boxes at Prime Pharma, the problem is that I only received one box I am waiting for customer service to do what is necessary thank you
Hello Emanuel,
Thank you for your comments.
Normally you should have received two boxes.
Our team is still waiting for the photo of the package received in order to clarify the situation and provide a solution as quickly as possible.
Thank you for your cooperation.
Team Upsteroid
Alberto
Always a successful delivery
Excellent experience even if the payment remains complex for me. I recommend because the customer service responds to our difficulties quite quickly.
Hello Alberto,
We thank you for your comment.
Count on our customer service if you need assistance with payment methods.
We are delighted to hear that you were satisfied with our services.
We wish you a very good cycle!
Team Upsteroid
Troy
satisfied with my order
customer service available and always ready to answer all your questions, really satisfied with my shopping experience.
fast delivery and quality products, I recommend
Hello Troy,
Thank you for sharing your experience.
We are delighted to know that you are satisfied with our products and services.
The whole team wishes you a very good cycle!
Sportingly
Team Upsteroid
DAVID
Always at the top UPsteroids, successful delivery and customer service always available and PRO, I highly recommend: no photo because personal.
Hello David,
We thank you for your support.
This encourages our team to always give their best.
Very good cycle and see you soon in order!
Team Upsteroid
florentin plasschaert
Very satisfied with the site!
I was a little hesitant but I'm not disappointed to have placed an order! The customer service is excellent and the products are of quality
Hello plasschaert,
Thank you for taking the time to share your shopping experience.
We are delighted to know that you are satisfied with your order.
Very good cycle to you!
Team Upsteroid
florentin plasschaert
I recommend UPsteroid!
For a first order I am more than satisfied, upsteroide was able to reassure me with very attentive customer service and very good quality products! Thank you
Hello Florentine,
We are honored by your comment.
Always count on our team to give the best.
We wish you a very good cycle and will be delighted to see you again.
Team Upsteroid
Trastokazu
All perfect
Todo muy bien. Fast and discreet delivery. Recommended
Good day Trastokazu,
Te agradecemos tu commentario.
¡Te deseamos un muy buen ciclo!
In sports mode,
Team Upsteroid
Bergeron
UP3540648956
Discreet and fast delivery very good product
Hello Bergeron,
We thank you for your comment.
The whole team wishes you a very good cycle.
Sportingly
Team Upsteroid
P
I am very happy with the services offered. The best!
Hello P,
We thank you for your comment.
We wish you a very good cycle!
Sportingly
Team Upsteroid
evangeline
evangeline
Hello, between payment and sending it's a bit long
Hello Evangeline,
We thank you for your comment and will take these points for improvement into account.
Count on us to work on our deadlines.
The whole team thanks you for your trust and wishes you an excellent cycle!
Sportingly
Team Upsteroid
Starling
Test. E
Ottimi prodotti, team affidabile and available, delivered quickly and in quality. Consigliatissimo
Buongiorno Stornello,
Please ring your message. In fact, your appreciation motivates even more the squadra to superare a little more.
Non-vedo l'ora di vederti di nuovo su Upseroide.
In sporty mode
Team Upsteroid
Jean-marc
2 packages received
The 2 packages received without problem thank you, yes I was contacted by the upsteroid team thank you again but the thing you should do and when an order is placed and it does not leave from the same warehouse is to warn the customers like that there will be no misunderstanding upon receipt of the products and the comments will be more generous…
Kind regards and thank you for the order…
Hello Jean-Marc,
Thank you for your comment and your rating.
It is already informed on the site that if you choose products from several warehouses, you will receive several packages and pay additional delivery costs for the same order.
This information is available in your customer area, but also on our Helpdesk and FAQ.
We regret that you missed this detail before finalizing your purchase.
Do not hesitate to contact our support for any questions.
We hope your next shopping experience will be 100% satisfactory.
The whole team wishes you an excellent cycle!
Team Upsteroid
Double S
Quality product
Professional website
Quick delivery
Quality product
Hello Double S,
Thank you for your comment but especially for your trustworthy purchase.
We wish you a very good cycle!
Sportingly
Team Upsteroid
saver
Lack of Proviron
Hello, following receipt of my order,
Up1296330807, I inform you that the Proviron is missing from the package.
Is this normal?
Merci de votre réponse
Save Frederic
Hello saver,
Thank you for your comment.
We invite you to contact our customer service directly and attach a photo of your products received to open a complaint.
Here is the link: https://upsteroid.help/ Our support team will take care of you.
Please note that if you ordered from different warehouses, you will receive another package containing the missing product.
Our team will be able to check your case. If there is a preparation error, we will do what is necessary to correct it.
Thanking you for your trust.
Team Upsteroid
David
amazing
nice product, just a little longer than expected but everything as it should be
Hello David,
We thank you for your comment and support.
Count on our team to work on this point to improve.
We will always give the best to satisfy you.
Sportingly,
Team Upsteroid
Jean Marc
Incomplete delivery
Disappointed with a 2nd order from you, more than 1 month to receive the products after having contacted you again for payment, moreover the order arrived incomplete, the most important thing is still not delivered….
Hello Jean-marc,
We have checked and there were no anomalies with your payment.
Your order has been validated and prepared on time.
Also, you ordered from different warehouses, that's why your products are not grouped.
You have just received the first package, a second one is still in transit and you should soon receive it as well.
This is just a misunderstanding, our customer service has already contacted you to provide these explanations.
Thanking you for your understanding.
Team Upsteroid
curry
still as fast and efficient, stay as you are
Hello Karri,
We thank you for your comment.
Your support makes us happy and encourages us to give our best.
Sportingly
Team Upsteroid
White
property
ordered received.
The first thing I wanted to do was to quickly solve the problem and help me to envy the market. llego todo perfecto
Good white days,
We thank you for your return.
Always keep with our team to honor our compromises.
We are encantados of saber that lo satisfies.
¡Le agradecemos sur confianza y le deseamos un muy buen ciclo!
In sports mode,
Team Upsteroid
Leonard
Freaky Fast
Shocked at how quickly the supplies arrived. Discreet packaging. Easy peasy lemon squeeze.
Hi Leonard,
Thank you for your comment!
Excellent cycle!
Team Upsteroid
kenneth
Top, nothing else to say!
Hi Kenneth,
We thank you for your comment.
Your satisfaction is ours.
Sportingly,
Team Upsteroid
Jean Marc
Half order
Hello, I have received half of my order, is there a problem, please keep me informed as soon as possible...
Hello Jean-marc,
You ordered from two different warehouses, this is why your products are not grouped.
Our support has contacted you and provided the second tracking number for the remainder of your order.
Rest assured, this is not an oversight.
You should receive them soon.
Please do not hesitate to contact our support team for any questions.
Sportingly
Team Upsteroid
Magnumxxl92
The best
Never disappointed, order always received and in a short time, what more could you ask for?
Responsive and very professional team, frankly I will continue to trust them, well done guys and see you soon for a new order
Hello Magnumxxl92,
We thank you for your comment but especially for your support.
Always count on us to give the best.
Very good cycle to you and see you soon!
Team Upsteroid
Sly
Perfect!
My third order from Upsteroides and everything is perfect. Fast and discreet delivery, products as described.
Hello Sly,
We thank you for your comment but above all for your trust.
Excellent cycle!
Team Upsteroid
JJ
I've been waiting for 18 days since I paid. I was told twice that my order shipped, yet the tracking info says it hasn't left. I just want to know what is going on. I don't mind waiting, as long as I know the status.
Hi JJ,
We thank you for your comment and understand your concern.
The status of the package will be updated in the coming days, our team has already invited you to wait.
This is a normal procedure from this shipping point.
If you have any questions, do not hesitate to contact our support directly.
Sportingly,
Team Upsteroid